Privacy Policy

Section 1

Information We Collect

We may collect personal information that you provide to us, including:

• Name
• Phone number
• Email address
• Service address
• Billing address
• Details about your pest issue
• Photos, videos, or descriptions you send us
• Appointment details
• Payment and invoice information
• Communications between you and Hoplon Pest Control Ltd.

We may also collect basic website information automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on our website
• Referring website or advertisement
• Cookies and similar tracking information

Section 2

How We Use Your Information

We may use your information to:

• Respond to inquiries
• Provide quotes
• Schedule pest control services
• Perform pest inspections and treatments
• Send appointment confirmations and reminders
• Process payments and issue invoices
• Follow up after service
• Provide warranty or callback support, when applicable
• Improve our website, ads, and customer experience
• Send service-related updates
• Comply with legal, insurance, accounting, regulatory, or safety requirements

We only collect and use information that is reasonably necessary for these purposes.

Section 3

Website Forms and Advertising

If you submit your information through our website, landing page, contact form, Google, Meta, or another advertising platform, we may use that information to contact you about the service you requested.

This may include contacting you by phone, text message, email, or other reasonable communication methods.

You may ask us to stop sending non-essential marketing messages at any time.

Section 4

Address Autocomplete (Google Maps and Google Places)

Our website may use Google Maps and Google Places address autocomplete on our quote request form. When you begin typing your address, the characters you type may be sent to Google so that Google can suggest matching addresses.

Address and location information may be processed to:

• Suggest addresses as you type
• Format addresses consistently
• Validate and standardize address information
• Capture structured location information
• Make submitting a quote request easier and more accurate

Where Google provides it, we may receive the formatted address, street number and street name, city, province, postal code, country, approximate coordinates (latitude and longitude), and a Google Place identifier for the address you select.

Google's own privacy practices and terms apply to Google's services. We use this information to prepare quotes, schedule service, and route our technicians.

Section 5

Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels, analytics tools, conversion tags and advertising technologies to understand website activity and improve our marketing.

These may include Google Analytics (GA4), Google Ads conversion tracking, Meta Pixel and Meta advertising technology, website hosting analytics, CRM software, booking software, or similar tools. Some of these may not be active at all times; we use them where they are installed and enabled.

Where used, these technologies may help us:

• Understand how our website is used
• Identify referring sources
• Measure quote submissions
• Attribute leads to a campaign or ad
• Evaluate advertising performance
• Improve our marketing and website performance

This Privacy Policy applies to Hoplon pages hosted on our domain, including future dedicated advertising landing pages, unless a specific page states otherwise.

You can disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Section 6

Service Providers We Use

We do not sell your personal information.

We use trusted service providers to operate our business. Depending on how you contact us, your information may be handled by:

• Our website backend and database, which securely stores quote request submissions so a request is not lost
• Zapier, which may be used to pass a quote request from our website to our customer management software
• GorillaDesk, our customer management software, used for lead management, scheduling, service administration, communications and service records
• Payment processors
• Email or SMS providers
• Website hosting providers
• Advertising platforms
• Accounting or bookkeeping providers
• Insurance, legal, or regulatory advisors
• Subcontractors or technicians, if needed to complete the service

These providers are only given the information reasonably needed to perform their role.

We may also disclose information if required by law, regulation, court order, insurance claim, safety concern, or government authority.

Section 7

Where Your Information Is Processed

Some of our technology providers may process or store information in Canada, the United States, or other jurisdictions.

Information processed or stored in another jurisdiction may be subject to the laws of that jurisdiction, including lawful access requests by courts, law enforcement, or government authorities in that country.

Section 8

Payment Information

If you pay by credit card or another electronic method, your payment may be processed by a third-party payment provider.

Hoplon Pest Control Ltd. does not intend to store full credit card numbers or CVV codes directly. Payment information is handled through secure third-party payment systems where possible.

Section 9

Photos, Videos, and Property Information

For pest control purposes, we may collect photos, videos, inspection notes, treatment notes, pest activity details, property access information, or other service-related records.

Our technicians or representatives may capture photographs or video at a property for purposes including:

• Documenting pest activity
• Documenting entry points
• Documenting structural conditions
• Explaining findings to you
• Before-and-after documentation
• Treatment documentation
• Exclusion-work documentation
• Service records
• Training
• Quality control
• Demonstrating the work we do
• Marketing or promotional purposes where appropriate and permitted

This information may also be used to assess pest issues, recommend treatment options, support warranty or callback decisions, and comply with regulatory, insurance, or safety requirements.

Section 10

Marketing Use of Property Photos and Videos

There is an important difference between service documentation and identifiable marketing use.

Service documentation is part of providing pest control service and maintaining accurate records. Identifiable marketing use means publicly showing content that reasonably identifies you, your household, another identifiable person, or your property.

We may wish to use suitable photos or video for website content, social media, online advertising, educational content, promotional videos, before-and-after examples, and printed marketing.

Hiring Hoplon Pest Control Ltd. does not by itself give us unrestricted permission to publicly advertise using identifiable customer or property content.

Where marketing material reasonably identifies a customer, occupants, another identifiable person, an exact property address, a house number, a licence plate, private documents, or other identifying details, we will obtain appropriate permission before publicly using that identifiable material for marketing.

Where content does not reasonably identify the customer, occupants, or property, we may use appropriately anonymized, cropped, de-identified, or obscured content for legitimate marketing or educational purposes where permitted.

Section 11

Optional Photo and Video Marketing Permission

Marketing permission is kept separate from service-related photo documentation. We do not ask for marketing permission on our quote request form.

Where we ask for it, optional marketing permission will be presented separately and will read substantially as follows: "I authorize Hoplon Pest Control Ltd. to use photographs or video captured at my property for marketing, advertising, social media, website, educational and promotional purposes."

Declining optional marketing permission will not prevent you from receiving pest control service.

Section 12

Privacy Precautions at Your Property

Where reasonable, we will try not to unnecessarily capture or publicly display things that are not relevant to the purpose of the content, such as:

• Occupant faces
• Children
• Private documents
• Family photos
• Computer screens
• Financial information
• Security-system information
• Licence plates
• House numbers and address information

Section 13

Consent and Withdrawal of Consent

By providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

You may withdraw your consent to optional uses of your personal information at any time, subject to applicable legal, contractual, regulatory, and operational limitations. If you withdraw consent for information we need in order to provide a service, we may not be able to provide that service.

Declining or withdrawing permission for identifiable photo or video marketing will not prevent you from receiving pest control service.

If marketing content has already been published, we will take reasonable steps regarding future use of that content after a valid withdrawal request. We cannot promise that every historical copy can be removed from third-party platforms, reshared posts, or previously distributed materials.

Section 14

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

These steps may include password-protected systems, limited access to customer information, reputable software providers, secure payment processors, internal recordkeeping procedures, and reasonable physical, technical, and administrative safeguards.

No method of electronic storage or internet transmission is completely secure, so we cannot guarantee absolute security.

Section 15

Retention of Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service records, customer support, legal compliance, insurance, accounting, tax, warranty, and regulatory purposes.

When information is no longer required, we will take reasonable steps to delete, destroy, or anonymize it.

Section 16

Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate or incomplete.

To make a request, contact us using the information below. We may need to verify your identity before responding to your request.

Section 17

Third-Party Websites

Our website may contain links to third-party websites, booking pages, payment pages, social media platforms, or advertising platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.

Section 18

Children's Privacy

Our services are intended for homeowners, tenants, property managers, landlords, and other adults seeking pest control services.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

Section 19

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Last Updated" date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Section 20

Contact Us

If you have questions about this Privacy Policy, or if you would like to request access to your information, correct your information, give or withdraw consent, or make a privacy complaint, please contact our Privacy Officer: